Question 1

What are your staffed hours?

Accepted Answer

a. 5:30am to 8pm Monday through Friday 
b. 8am to 3pm on Saturday 
c. 9am to 3pm on Sunday.

Question 2

Where are you located?

Accepted Answer

We are 1 mile outside the West Chester borough, located at 810 E Market Street West Chester, PA 19382.

Question 3

Do you offer parking facilities?

Accepted Answer

Yes, we have 40+ parking spots including handicap accessible, bikes, and scooters!

Question 4

Can I tour the facility before signing up?

Accepted Answer

Of course! We prefer taking the time to show you around the building so you can be informed and comfortable about the space in addition to feeling educated on our products and services. 5. Do you offer day passes or trial memberships?

Question 5

Do you offer day passes or trial memberships?

Accepted Answer

Sure do! Our FREE 3-Day Trial gives you access to the group classes and open gym only. You can try any 3 classes during a 7 day span with no strings attached. The only thing we will need from you is a signed waiver.

Question 6

Are there any membership discounts available for students, seniors, or military personnel?

Accepted Answer

Absolutely! We offer 10% discounts on unlimited monthly memberships for: 
Students 
Teachers 
First Responders 
Veterans

Question 7

Is there an orientation session for new members?

Accepted Answer

Our FREE 3-Day Trial can serve as your orientation in addition to the post sign-up process that invites questions, comments or concerns you may have.

Question 8

How can I contact customer support?

Accepted Answer

Our team is active on multiple channels and platforms so we invite you to contact us on any of the following: 
i. Instagram -> @_fitnessfactory_wc 
ii. Facebook -> Fitness Factory WC 
iii. Email -> tyler@fitnessfactorywc.com 
iv. Phone -> (610) 216-3336 
v. Mobile App -> Fitness Factory WC

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Frequently asked questions

What are your staffed hours?

Where are you located?

Do you offer parking facilities?

Can I tour the facility before signing up?

Do you offer day passes or trial memberships?

Are there any membership discounts available for students, seniors, or military personnel?

Is there an orientation session for new members?

How can I contact customer support?